Service Planner

The core focus of this role is to efficiently schedule and dispatch work to Service & Maintenance Engineers to enable timely completion of corrective and preventative maintenance visits in line with customer requirements and service schedules. you must demonstrate excellent customer service skills to your internal and external customers and possess excellent attention to detail with the ability to work well under pressure.

  • Retrieve all telephone and e-mail messages, ensuring that they are responded to professionally and in a timely manner

  • Managing all accommodation requests for engineers within your region

  • Obtain all engineer qualifications required for site visits

  • Communicate efficiently with service engineers and service manager

  • Input corrective and preventative calls onto the service and planning system with a high level of accuracy

  • Logging calls on System and obtain detailed site information from clients in relation to service visits

  • To escalate to Service Managers any calls excessively further actioned for permanent resolution.

  • Ensure that all overdue or uncompleted calls are correctly actioned with rationale

  • Rebooking missed corrective and preventative visits and escalating any issues to line manager

  • Other adhoc office duties as and when required.

About you:

The ideal candidate will have the following skills and experience:

  • Demonstrate excellent communication skills both on the telephone and face to face.

  • Ability to work in a team and individually

  • Good attention to detail

  • Good geographical knowledge of UK Regions

  • Self motivated and encourage and promote a calm working environment

  • Demonstrate excellent time management skills

  • Experience in the use of planning would be advantageous

  • Computer skills – Word, Excel, be receptive to training on unfamiliar operating systems customer portal logging systems

Job Types: Full-time, Permanent

Salary: Up to £23,000.00 per year

Benefits:

  • Additional leave

  • Company events

  • Company pension

  • Flexitime

  • Store discount

Schedule:

  • 8 hour shift

  • Flexitime

  • Monday to Friday

Ability to commute/relocate:

  • Belfast, BT1 3DH: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (required)

Experience:

  • Production Planning & Scheduling Occupations: 2 years (required)

Language:

  • English (required)

Work Location: In person

Focus Security Solutions is part of the Walker Fire Group of Companies.

If this vacancy sounds of interest to you, please send your CV to recruitment@walkerfire.com or ring the office for a chat on 01772693777.